Shipping policy

Effective Date: October 13, 2026

Thank you for shopping with Sip N Color Collective, operated by Grant Group Capital Corp DBA Sip N Color Collective.

This Shipping Policy explains how we process and ship physical products purchased through our online store.

1. PRODUCTS THAT REQUIRE SHIPPING

Shipping applies only to physical products purchased through our online store.

Physical products may include coloring books, coloring products, merchandise, gift sets, creative kits, and other tangible products offered by Sip N Color Collective.

Event tickets, memberships, subscriptions, digital downloads, and other non-physical products do not require shipping.

2. ORDER PROCESSING

Orders are generally processed after payment has been successfully received.

Please allow 3–5 business days for order processing before your order is shipped.

Orders are not normally processed or shipped on weekends or U.S. federal holidays.

During product launches, promotions, holidays, or periods of unusually high order volume, processing may take longer.

If there is an unexpected delay affecting your order, we will make reasonable efforts to communicate the delay.

3. SHIPPING METHODS AND DELIVERY

Available shipping methods and applicable shipping charges will be displayed during checkout.

Estimated delivery times begin after your order has been processed and shipped. Delivery estimates are provided by the applicable shipping carrier and are not guaranteed.

Once your order has been transferred to the shipping carrier, delivery timing is generally outside of our control.

Shipping delays may occur because of weather, carrier disruptions, holidays, transportation delays, incorrect addresses, customs processing, or other circumstances beyond our reasonable control.

4. SHIPPING ADDRESS

You are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information before completing your purchase.

If you provide an incorrect or incomplete address and the package is returned to us, additional shipping charges may apply to reship the order.

We are not responsible for packages delivered to an address incorrectly entered by the customer.

5. TRACKING INFORMATION

When tracking is available, tracking information may be provided after your order has shipped.

Tracking information may take some time to become active after the shipping carrier receives the package.

If tracking shows that a package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or the applicable carrier.

If you are still unable to locate your package, contact us so we can assist you with the available next steps.

6. LOST, STOLEN, OR DAMAGED PACKAGES

Sip N Color Collective is not responsible for packages that are lost, stolen, or misdelivered after being confirmed as delivered by the shipping carrier.

If your package arrives damaged, please contact us as soon as possible and provide photographs of the damaged packaging and product when requested.

We will review the situation and determine the appropriate resolution in accordance with our Return and Refund Policy and applicable law.

7. INTERNATIONAL SHIPPING

International shipping availability may vary by product and destination.

Customers are responsible for any applicable customs duties, import fees, taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.

International orders may experience delays due to customs processing or other circumstances outside our control.

8. PREORDERS AND SPECIAL ORDERS

Certain products may be offered as preorders, limited releases, made-to-order products, or special orders.

When applicable, estimated shipping dates will be provided on the applicable product page or during checkout.

Orders containing multiple products may be shipped together or separately depending on product availability and fulfillment requirements.

9. SHIPPING COSTS

Shipping charges, when applicable, will be calculated and displayed during checkout.

Shipping promotions, free-shipping offers, or other special shipping terms may be subject to additional conditions stated in the applicable promotion.

10. DIGITAL PRODUCTS, EVENTS, AND MEMBERSHIPS

Digital products and downloadable coloring materials are delivered electronically and do not require physical shipping.

Event tickets and registrations are delivered electronically and do not require physical shipping.

Sip N Color Collective Memberships, including the Sip N Color Unlimited Monthly Pass, are digital services and do not require physical shipping.

If a physical product is included with an Event, Membership, promotion, or other offering, the applicable product will be subject to the shipping terms provided for that product.